Returns

For Returns or Refunds:

Simple Return Policy

You Not Happy = Money Refunded

That’s it. The fine print is pointless. We just want to make it right.

The Philosophy of Business Returns

I’m a business owner.

I’m also a customer.

I buy stuff just like you. And it pisses me off to no end when I buy something and it sucks…

Then naturally the business won’t refund my purchase because, you know…”company policy”

That’s how I feel when a business doesn’t refund a bad purchase.

You see, as a customer, this transaction is 100% to me.

I only bought ONE of these things!?

Sure, it’s only $30 or $40 total.

(It’s not gonna bankrupt me that you didn’t refund my rainbow-colored battery-operated plastic back-scratcher.)

But it’s the principle of the thing.

It’s broken. It doesn’t work as advertised. It doesn’t fit. Or I just don’t like how it looks at me. Doesn’t matter.

I want my money back, and I want it back NOW!?!

And now you’re gonna hem and haw because your sucky product sucks and I want to return to the pre-buying bliss where I have my money and you have your sucky product?

It’s annoying enough that I have to return it. I don’t want to argue about it too.

As the customer, this transaction is 100% to me.

To the business owner, this transaction represents maybe 2% or 3% of their business.

Seriously, there are so many orders pouring in that refunding a small handful of people is nothing.

Refunds are the minority of any good business:
– A 1-3% refund rate is normal for most products
– A 5-10% refund rate is normal for some industries (Example: clothing items with different sizes)
– Even if a business is running a scam and has an angry lynch mob waiting around the corner with torches and pitch forks, I’d be surprised if refunds ever go over 25%

Giving a customer a refund is like using an extra napkin at lunch.

It’s a non-issue.

That’s why…

Every business owner should read this:

REFUND YOUR DAMN CUSTOMERS.

It won’t materially change your finances.

But it will keep your customers happy…
…which in turn will keep your business open and thriving.

(Plus you’ll save all sorts of money not having to pay a therapist to explain that your insomnia is caused by hundreds of angry customer emails.)

Now that you’ve read my personal rant on customer refunds, you can pretty much figure out the ComproGear refund policy for yourself.

ComproGear Refund Policy

  • If you want a refund, you get it.

No hassles. No whining. No corporate policy nonsense.

Heck, we won’t even make you ship back the product.

If on the off chance we ask you to ship out a return, it’s because you’re returning like 87 units that don’t fit you. And if that’s the case, we’ll provide the prepaid return box (or pay for the return and throw in $5 or $10 for your time to take it to the post office)

…and if you don’t return those 87 units and we lose money, whatever.

You’re still getting a refund.

Why? Because I own the business and I said so. That’s why.

(P.S. If anyone working for this business fails to follow this policy, you email me directly at <mike@comprogear.com> and I’ll get them straightened out real quick!)

Also, if you like this policy, share it on FaceBook, Instagram, Twitter, Your Local Dog Park, etc… Maybe some other business owners will read it and finally get their act together.